+1 908 704 8843
270 Davidson Avenue, Suite 103, Somerset, NJ 08873
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day-to-day workflow using current retail gas systems.
Review, analyze and resolve open work queues
to enable accurate and timely service for customers.
Process gas deals that come in from sales team and ensure details are accurate
Record various customer transactions
Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.
Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
Provide customer level support by researching and responding to customer inquiries received from various internal groups.
Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed. Review and comprehend market rule changes and ensure system processes are following current market requirements.
Time sensitive, detail oriented analysis of customer payments through multiple systems and processes
Bachelor’s degree or equivalent combination of work experience and/or education
Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
Solid analytical and problem-solving skills.
Ability to adapt to changing markets, systems, and processes.
Capable of working independently and taking ownership of responsibilities.
Customer service orientation, serving internal and external clients.
Ability to communicate effectively and professionally, with internal and external parties is required.
Excellent attention to detail.
Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
Retail energy experience a plus.