+1 908 704 8843      270 Davidson Avenue, Suite 103, Somerset, NJ 08873
Job Description


  • Execute day-to-day workflow using current retail gas systems.
  • Review, analyze and resolve open work queues to enable accurate and timely service for customers.
  • Process gas deals that come in from sales team and ensure details are accurate
  • Record various customer transactions
  • Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities.
  • Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
  • Provide customer level support by researching and responding to customer inquiries received from various internal groups.
  • Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed. Review and comprehend market rule changes and ensure system processes are following current market requirements.
  • Time sensitive, detail oriented analysis of customer payments through multiple systems and processes


  • Bachelor’s degree or equivalent combination of work experience and/or education
  • Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred).
  • Solid analytical and problem-solving skills.
  • Ability to adapt to changing markets, systems, and processes.
  • Capable of working independently and taking ownership of responsibilities.
  • Customer service orientation, serving internal and external clients.
  • Ability to communicate effectively and professionally, with internal and external parties is required.
  • Excellent attention to detail.
  • Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
  • Retail energy experience a plus.