Responsible for overseeing all aspects of
and operations on a corporate client account Health, fitness and wellbeing programming , Reimbursement
The Program Manager works together with on-site staff to create and implement strategic plans for a successful group fitness program, programming, initiatives, and strategies that support values and mission and ensure all contract deliverables are met.
Areas of focus include: customer service, fitness and wellbeing programming, talent management, performance management, strategic thinking, leading others.
Tracks participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives.
Carries out supervisory responsibilities for direct reports in accordance procedures and applicable Leads and develops team through positive coaching; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered.
Implements and designs wellness and fitness programs, worksite health promotion programs (where applicable), health fairs and internal and external programming promotional activities including seminars, member incentive and retention programs.
Responsible for monthly operational/financial reports and analyzing trends relating to facility and program usage.
Additional duties and responsibilities as needed.