The IT Project Manager Consultant will manage multiple small/medium / large projects for a specific Operations Program.
S/he works closely with the solution engineers, operational support staff, and internal Program Manager within the Technology Project Management group, supporting them during the planning and execution phases of projects, once the solution has been defined and accepted. This IT PM is reliable and responsive, with the ability to manage projects end-to-end including planning, communication, issue resolution, and change management. Essential Job Functions • Manage cross-functional technology & business teams in the creation and maintenance of project schedules for small/medium/large complex projects, based on work activities and estimates provided by the solution engineers • Control release scope by ensuring the change request process is strictly followed throughout life of the project. • Coordinate activity, drive progress, and track status against project plans, timelines and changing priorities from initiation through closeout • Communicate status of schedules, open issues, etc. to internal IT Program Manager and leadership. Maintain online dashboards, status reports, and issues lists as required. • Identify internal and external project risks, develop risk mitigation plans, and assist the project team in removing constraints • Manage project issue identification, tracking, resolution or escalation as required, and communication with key stakeholders • Identify and effectively manage remediation efforts resulting from shifting priorities, demands and timelines • Track project time reporting and budget forecasts vs. actuals Specific Requirements (Technical Knowledge, Software, Etc.) • Working knowledge of Google Suite including Sheets, Docs, Slides, and Google Drive • Proven experience working with technical network operations personnel across varying functional areas • Ability to work independently • Possess excellent interpersonal, oral and written skills • Experience leading applications/system implementations • Strong understanding of and experience with SDLC concepts including Waterfall and Agile methodologies Additional Skills (would like to have but not required) • Network or software development experience a plus • Past project management work within other job functions • Previous use of JIRA/Confluence • Working knowledge of the IT systems or business functions in the telecommunications industry. Examples include, but are not limited to call routing, BSS/OSS platforms